From the moment you interact with us, either directly or through a third party, we gather information about you, be it over the phone, through email exchanges or through our websites, social media and competitions.
We never share nor reveal your personal information to ansantoy third parties, unless this is either mandated by applicable Law or required for the fulfillment of service, contractual obligations and legitimate interests. Even so, you at all times have the right to request from us that we delete your information to the extent of course that retaining such is not mandated by Law.
We will be happy to answer any questions you may have but should you feel you disagree with our policies or any terms & conditions thereof please feel free to not proceed with further use of our website and kindly understand that we may be prevented from accepting your yacht charter booking or purchase order.
Legal base & purpose of personal data processing
How we collect personal data
What Personal Data We Collect
How we use personal data
Where we store personal data
Who we share personal data with
Your rights to your personal information
Mbl Luxury Yachting Services shall process your personal data in compliance with General Data Protection Regulation (GDPR) (EU) 2016/679 and Greek National Law 2472/1997, and has taken all reasonable organizational, technical and security measures for the protection of personal data against unauthorized access, misuse, detection, loss or destruction.
In charge of data processing:
Full Name of Legal Entity: MICHAIL OIKONOMOU &SIA E.E.
Registered / Postal Address: RIGA FEREOU 10 C STR., 16673, VOULA
Telephone Number:21 3040 9992
Contact e-mail: email@example.com
1. Legal base & purpose of personal data processing
Your personal data is collected and processed on the basis of:
Your Consent given to us to process your personal data for the purpose of contacting you, providing you with quotations, communicating to you company news, promotional offers and other information related to our business.
Operational & Contractual Requirements for the purpose of entering into or performing any contractual agreement with you and fulfilling the contractual obligations arising thereof.
Legal Requirements imposed by regulations in force, as for the purposes of notification and registration which we are obliged to perform in compliance with legislative conditions for conducting the activity of yacht sales, of yacht chartering and of concluding yacht sale or charter agreements.
Other Legitimate Interest, as for the purpose of optimizing our product or service mix to provide you with services best-suited to your preferences, assessing your satisfaction from our services and from the yacht that you chartered, improving our website content, improving our business processes, marketing efforts, products and services.
2. How we collect personal data
As we collect information through many sources we have grouped them for your ease of reference by type of interaction and channels of enquiry and communication with us.
Should you choose to place a request for information, place an inquiry for products or services, pay for products or services through our website, subscribe to our newsletters and publications, sign up and participate to a competition, promotion or survey, give us feedback on our services and products, interact with our company for any other purpose, then you may provide us personal data by, filling-in forms through our websites, filling-in forms when visiting us at fairs corresponding with us by post, phone, email, in person or otherwise
Automated Technology Interactions:
By visiting and browsing our websites, we may automatically collect statistical and technical data that can identify your device and town but not you as a person. We collect this personal data by using server logs, cookies and data analytics technologies and services provided by third party suppliers such as Google based outside the EU. Please refer to our Cookies Policy for more information.
3. What Personal Data We Collect
The amount and type of personal data we collect is at all times reasonable, necessary and maintained to the minimum requirement imposed by criterion of necessity for operational and contract performance, legal requirement or other legitimate interest per level of interaction.
To help you better understand the type of personal data we may collect and process we have grouped them per level of interaction as follows:
Website Browsing Data:
In order to improve your experience on our website we use “Cookies” which are small text files sent by the web server to your web browser and stored by your browser on your device so they allow our websites to recognize your device – but they do not identify you personally.
We also use Google Analytics, a service that collects statistical data about our users’ browsing actions and patterns (including where available their IP address, operating system and browser type) to Google Servers, then provides us with reports containing such statistical information that do not identify any individual but help us understand website performance and how we can improve it.
At this stage your identity is neither determined nor recorded, except for the town in which you are located.
Only once you enter your contact information into the website yourself it is possible for us to match you with a recorded visit to our website.
When you contact our company we record your Name / Surname / E-mail address / Phone Number and any Comments (i.e. the specifics of your communication) so we may contact you in return with a response appropriate to the purpose of your contact. Should you be contacting us through a contact form embedded in our websites, then we also receive your IP address.
Service Inquiry Data
When you place an inquiry for chartering a yacht (or other service) either via phone, e-mail or through your charter broker, then in addition to your Contact Data listed above we may also collect information on your travel holiday preferences such as Tour type, Pickup Date / Drop Off Date / Holiday Requirements (including charter party composition etc.) so we may process your inquiry and provide you with a quotation best matched to your requirements.
Booking / Charter Agreement Data
It’s time for us to collect and confirm with you the full set of personal data required for legal and operational purposes, as summarised in the table below:
Name & Surname
Date of Birth or Age Group
Cell Phone Number
Travel & Service Arrangements Data
Charter Preferences & Personalized Services
Provided by you so we may fulfil your requirement for personalised charter arrangements (tailor-made menus, wine lists, itineraries, occasion arrangements, provisions, services etc) and enhance charter service level to your satisfaction. May include Special Categories of Sensitive Personal Data such as religious or philosophical beliefs, biometric data, dietary details & constraints and information about your health and any medical conditions.
Required by Law from Greek Citizens only, requirement does not apply to Non-Greek Citizens.
Required and obtained only in any event that it is necessary for us to make payment to you as for example in case of early booking cancellation or residual A.P.A. funds return
Required and obtained upon your request and authorization that we process collection of payment from you or for yacht security deposit handling.
Commonly applicable for Crewed Yacht Charters
Kindly understand that personal data required to be collected, processed, distributed and stored by law, or under legitimate interest or reasonable requirement so as to execute a service or product order or to enter or fulfil the terms of a contract needs to be provided from you in an accurate and timely manner. Should you fail to do so then we may not be able to render our services, execute your order, enter or perform the contract so we may be obliged to decline or cancel your service or product order or contract.
4. How we use personal data
Other than for the specific purposes agreed with you, any information collected can be processed and used without your knowledge or consent for legitimate purposes only, when this is required or permitted by Law.
The two principal uses of your information are Operational / Legal requirements and Marketing.
Operational & Legal Requirements
Commonly refer to when we need to, respond to an inquiry or contact of other purpose that we have received from you prepare a contract we are about to enter into with you perform a contract we have entered with you or to render you a service or product you have ordered comply with legal, statutory or regulatory obligations serve or protect our legitimate interests (or those of a third party)
Mbl Luxury Yachting Services shall never sell or make otherwise available your personal information to any third party for the purposes of advertising.
We use information collected from you to, improve our websites’ content and functionality perform internal marketing analysis communicate offers and news which we believe will be of interest to you If you have contacted us requesting information, or inquired for goods or services from us or subscribed to our newsletters or publications, or registered for a competition or promotion organised by us, or provided us with your contact details during a fair, or received goods or services from us and on condition that you have not opted out of such an activity then you may be receiving marketing communications from us.
5. Data Storage & Retention
Your information is stored on our servers and protected physical storage locations in our head offices as well as servers owned by third parties as further explained below. We implement a variety of procedures and technologies including security equipment (controlled access technology and CCTV monitoring) and software (firewall, antivirus, data encryption) to protect your information from unauthorised access, use, or disclosure.
Just like almost any business worldwide we obtain business essential services such as e-mailing and data storage from external suppliers. We take great care in selecting only reputable trustworthy suppliers such as Google, Microsoft, Dropbox and Mailchimp especially because they process and store your data on servers of their own that are dispersed in many countries and so possibly located outside the country where you live or the European Economic Area (EEA).
Despite all reasonable measures being taken, it is well understood that no business can fully eliminate security risks associated with information.
How long we retain your data
Your personal data is retained for as long as it is required to fulfil the purposes we collected it for, or as mandated by applicable legislation and regulations (including tax and accounting requirements as well as purposes of an investigation or dispute).
However, your personal data previously collected (including any e-mails exchanged) can and will be retained for legal and legitimate purposes (as when such information is pertinent to a previous product or service order of yours).
It is important that any personal data you hold with us is at all times current and accurate so please be so kind to keep us updated on any changes of your information.
6. Who we share personal data with
Sharing your information is strictly limited to serving legitimate purpose and Mbl Luxury Yachting Services will never sell or otherwise make your information available to any third party for any purpose which lies beyond operational or legal requirement.
Your personal data will be accessible by our staff through a structured system of authorization and access levels whilst some of our staff may be accessing it from remote locations (as when in a marina/port). Our personnel receive training on Data Protection issues so that they have a good understanding of the potential risk of harm from unauthorised use or disclosure of your personal data and take great care to ensure that their handling practices minimise such risk (so for example, your printed charter documentation will move through the various stages required to obtain permit to sail always enclosed in company folder and will never be left unattended or accessible by unauthorised persons).
7. Your rights to your personal information
Subject to applicable Law, you under certain circumstances have the right to request,
to access your personal data
to correct your personal data
to erase your personal data
to object processing of your personal data
to restrict processing of your personal data
to transfer your personal data to another company
to withdraw consent
to lodge a complaint
To receive more information or exercise any of your rights please contact us at firstname.lastname@example.org Before responding to your request, we may ask you to verify your identity and to provide further details about your request whilst we will make best effort to respond within reasonable time. We normally do not require a fee so you may access your personal data (or process any other request pertinent to your personal data) but please keep in mind that a fee will need to be charged in cases of requests that are clearly unfounded, repetitive or excessive.
The term ‘Third Parties’ shall refer to,
service and product suppliers providing services and products pertinent to the agreement / contract we are about to enter into or have entered into with you, including shipyards, yacht owners, fleet operators, charter brokers, yacht sales brokers, yacht owners, yacht crews, lawyers, bankers, auditors and insurers
tax, customs, port or other Authorities acting as processors or joint controllers,
other companies who provide IT, system administration and data analytics services acting as joint controllers or processors, who may be based outside the European Economic Area (EEA).
8. Website disclaimer
This website is provided on an ‘as is’ basis and the information contained in it is for general information purposes only and subject to change without prior notice.
This website is not intended for children and we don’t knowingly collect personal information from children. By using this website you confirm that you are over the age of 18; if you are aged under 16 you must seek your parent’s/guardian’s permission beforehand and without this consent you are not allowed to provide us with information yet in the event that you do, we will cease to process it as soon as we find out.
Unless otherwise expressly stated, photos, videos, specifications and graphics of tours and services are merely indicative and non-binding; reliance on website information for any purpose is strictly on user’s responsibility. Tours and services offered are described in a written offer statement provided by Mbl Luxury Yachting Services in response to inquiry for products and / or services placed with us and nothing on this website constitutes advice, nor does the transmission, downloading or sending of any information create any contractual relationship. Prices and indications as to the availability of tours, services, excursions on this website are given for guidance purposes only.
Reasonable effort is made to maintain website information updated and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, fitness for a particular purpose, merchantability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. In no event shall we be liable for any loss or damages or expenses including without limitation, compensatory, direct, indirect or consequential loss or damage, loss of data, income or profit, loss of or damage to property or claims by third parties howsoever arising in connection with the copying or use of any information or material contained in or referred to on this website or otherwise from the use of this website (including without limitation information in respect of the yachts and crews described on this website).
9. Cookies’ Policy
What is a cookie?
Cookies are small text documents that contain anonymous information; they are sent by the website and they are stored on your hard drive. These data may contain information about your browser, your device type, the operating system etc.
Cookies have an expiration date, thus we will periodically ask for your permission again. Also, cookies do not harm your computer or mobile device, in any way or the files stored there, neither do they have access to any of your files. Cookies are not about your identity. It’s about your device, this is why they might be used for device identification purposes.
The cookies we collect bear information that is much needed to improve our website and its content, in order for you to have a better user experience. We also want you to be able to share the website/ app content with your friends, through the social networks of your preference, in the easiest possible way. Thanks to social media cookies that are sent by the social media networks, we can share content in an easy and hassle-free manner.
Finally, we use the Google Analytics Cookies, designed to provide the search engine with anonymous information regarding your experience on our website. These data allow us to better understand our website visitors and ultimately to improve the website. Again, all information is anonymous and they mostly refer to the number of website visitors, the visit duration, the pages visited etc.
If you need more information about cookies please visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.